Turnaround time is calculated based on business days.
Orders placed on weekends and holidays will also be processed the next business day.
In order to qualify for our Same Day delivery guarantee, recordings cannot exceed 30 minutes and must be free of background noise, crosstalk, inaudible speakers, static and specialized terminology. In order to qualify for our 1, 2 and 7 days delivery guarantee, recordings cannot exceed one hour. Longer recordings may not be guaranteed for delivery by the turnaround deadline.
Turnaround times apply to individual files in an order. If you have an order containing a file exceeding the guaranteed file length, and another that does qualify, only the shorter item will qualify for the delivery guarantee.
If we do not deliver what we promised, we’d be more than happy to correct the issue or refund your purchase. Simply contact us within 7 business days of receiving your transcript with the details of the issue. All recordings must meet our audio and order requirements to qualify for a refund.
If you have questions about our services or pricing, please contact us at firstname.lastname@example.org or give us a ring at (877) 416-3693. We look forward to hearing from you!
You can use our price calculator to determine pricing before uploading any files.Calculate Your Price
We offer a number of turnaround options so you can find a solution that works best with your timeline. We guarantee that work will be completed within your chosen turnaround time as long as provided recordings meet the following requirements:
- Audio must be as high quality as possible
- Recording should be free of background noise, crosstalk or defects
- Recordings must only contain English
- Recordings cannot exceed specified time limits
- Recordings should involve four or fewer speakers
- Dialogue should not contain a lot of jargon or specialized terms
- Recordings must be in a supported file format
We also offer additional features that enhance your transcriptions. Prices for each feature are as follows:
Have our transcribers place timestamps at every speaker change or at one-minute intervals (whichever comes first).
$.25 addl. per minute
Have our transcribers capture non-verbal communication cues like laughter, pauses, "ums" and "ahs".
$.25 addl. per minute