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When to Transcribe Audio From a Phone Call

By: Brittany Corners | Published: November 19, 2015

transcribe-audioWhen you transcribe audio recordings of important phone calls, you ensure that a permanent record is available for anybody who needs to know exactly what was said. The benefits of doing this are obvious, but it’s up to you to decide which conversations should be transcribed. As a rule, not every phone interaction needs to be copied and stored in the records, but certain types of calls are important, and having a record of these can come in handy.

Planning Sessions

Planning sessions are a good example of the sort of phone call that should always be recorded and transcribed. A typical conference call for planning future projects involves several people sharing a lot of new information. It’s easy to miss something important during one of these calls, so record everything that’s said, and transcribe audio from the recording for quick reference throughout the term of the project.

Policy Conferences

Another type of phone call it’s a good idea to transcribe audio from is the policy-setting conference call. Like the project-planning call, a policy meeting often features multiple speakers and everything they say is potentially important. Making a permanent record of a policy conference ensures you’re always on the same page as the rest of the management team.

Inter-Company Meetings

Managing a relationship with other companies, whether it’s for a one-time transaction or an ongoing partnership, definitely calls for good audio transcription. As a rule, you never know what the other company’s record-keeping policies are and having the audio transcribed from cross-company phone calls helps to protect your business in the event of a dispute or misunderstanding later.

Official communications, whether one-on-one phone calls or conference calls where the whole team gets a chance to speak, are important to copy and refer back to later. Record and transcribe audio from these calls, and learn more about how transcription can help your business at

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